Resume
Contact
jennifer-fowler.com
linkedin.com/in/jennifer-fowler
jenfowler23@gmail.com
410.598.0931
experience
Design Strategist, Booz Allen Hamilton, 2018-present
Leads multi-disciplinary teams through the human-centered design process, conducting exploratory discovery, customer interviews and observations, quantitative research, synthesis and insight generation, artifact creation, ideation, and prototyping
Works on Booz Allen strategic initiatives in the areas of employee experience, human-centered design, and customer experience
Conducts staffing, budgeting, internal and external reporting, and project scoping activities
Clients include federal agencies in healthcare, benefits, housing, and revenue collection
Immersive Coursework for MBA/MA in Design Leadership, JHU and MICA, 2016-2018
Led eight-week collaborative efforts spanning business and design coursework
Incorporated human-centered design and lean methodologies into consulting projects
Crafted and presented final deliverables for coursework, highlighting recommended strategies
Clients included a data-focused federal agency, non-profits, and neighborhood organizations
Strategy Intern, Brand Union, Summer 2017
Conducted competitive audits, audience segmentations, portfolio architecture evaluations, messaging analyses, and positioning strategies
Clients include global spirits brands, a craft beer company, a global commercial real estate firm, and an online coupon company
Marketing Proposal Coordinator, Grimm + Parker Architects, 2014-2016
Wrote, designed, and compiled responses to requests for proposals for architectural projects
Managed associated deliverables with partners, lead architects, and outside consultants
Created marketing materials to promote the firm throughout the region
Education
The Johns Hopkins University Carey Business School (JHU) and Maryland Institute College of Art (MICA)
MBA/MA in Design Leadership
Washington University in St. Louis
BA in Art History
Minors in Marketing and Architecture
Skills
Research and Design
Customer surveys
Digital and physical prototyping
Design management
Design operations
Design thinking and strategy
Ethnographic interviewing
Human-centered design
Insight generation
Journey and ecosystem mapping
Participatory design
Persona development
Service design
Systems thinking
User experience
Strategy
Change management
Competitive auditing
Organizational design
Portfolio architecture
Project management
Strategic Foresight
Team leadership
Software
Adobe Suite
Figma
InVision
Medallia
Miro
MURAL
Qualtrics
Sketch
honors
Booz Allen VIP Award, 2024
Awarded to <1% of the firm’s employees for “service to clients, colleagues, and community”